Plus renews monthly until you cancel. Cancel from the Stripe billing portal linked in your HeyDrew profile before the next renewal to avoid the next recurring charge.
1. Subscription Billing
Drew Plus costs $19 per month and renews automatically each month until you cancel it. Each billing month includes usage-based research credits rather than a fixed number of searches. Credit use varies with the fresh research required for each company. Included credits reset at the start of each new billing month and do not roll over.
2. Research-Credit Packs
Optional research-credit packs may be purchased in addition to your subscription. Purchased credits roll over for as long as you maintain an active paid account.
3. Managing or Canceling Your Subscription
You can manage or cancel your Drew Plus subscription at any time through the Stripe billing portal linked from your HeyDrew profile. Cancellation normally takes effect at the end of your current paid billing period, and you will retain access to Drew Plus through the end of that period. Deleting your HeyDrew login does not, by itself, cancel an active Stripe subscription; you must cancel the subscription separately through the billing portal.
4. Refunds
Except where required by applicable law, subscription charges are generally nonrefundable once a billing period has begun. We generally do not provide prorated refunds for unused time remaining in a billing period or for unused included searches. Search-pack purchases are generally final once any portion of the purchased credits has been used.
If a subscription payment is refunded, paid access ends immediately and the related subscription is canceled to prevent another renewal. The sign-in profile and saved records are retained for billing history, support, and a possible future re-subscription unless the user separately requests account deletion.
5. Requesting a Review
You may request a review of a charge if you believe:
- You were charged more than once for the same subscription period or purchase
- You were charged after you canceled in a timely manner
- A verified technical failure by HeyDrew prevented you from using the Service you paid for
Submitting a request does not guarantee that a refund will be approved. Requests are reviewed on a case-by-case basis.
6. Investment Losses Are Not Refundable
Losses resulting from investment decisions are not product defects and are not eligible for refund under this policy, regardless of the research, classifications, or tools used in connection with those decisions.
7. How to Request a Refund Review
Use the signed-in support tool or email support@heydrew.io.
8. Changes to This Policy
We may update this policy from time to time. Material changes will be reflected by an updated effective date.